At WhizWrites.com, we are committed to providing exceptional content writing services tailored to your specific needs. Due to the personalized and intangible nature of our work, we maintain a strict refund policy to ensure fairness and clarity for both parties. Below, we outline the terms and conditions governing refunds.
1. General Refund Policy
1.1 Payment Terms
- All orders require 100% advance payment before the commencement of work.
1.2 No Refund Policy
- Once payment has been made and the work has commenced, no refunds will be provided under any circumstances. This is because our services are customized to each client’s requirements, and significant time and effort are invested upfront.
1.3 Revisions Policy
- To ensure your satisfaction, we offer 2 revisions within the scope of the original order. Any revisions requested outside the agreed scope may be subject to additional charges.
2. Exceptional Circumstances
While our general policy does not allow refunds, the following exceptional cases may warrant consideration:
2.1 Non-Delivery of Services
- If we fail to deliver the agreed-upon content within the specified timeframe due to unforeseen circumstances, we will review the situation and offer a resolution, which may include a partial or full refund.
2.2 Incorrect Payment Amount
- If an overpayment or duplicate payment is identified, we will refund the excess amount promptly.
2.3 Inability to Fulfill Order
- In rare cases where we are unable to fulfill an order due to technical issues or other constraints, a full refund may be issued at our discretion.
3. Refund Request Process
3.1 How to Submit a Request
- Clients must submit refund requests in writing
- Include your order details, payment proof, and a clear explanation of the issue.
3.2 Processing Time
- Refund requests will be reviewed and responded to within 7 business days. If approved, refunds will be processed within 14 business days via the original payment method.
3.3 Final Decision
- The decision to approve or deny a refund request rests solely with WhizWrites.com. All decisions are final and binding.
4. Refund Limitations
4.1 Non-Eligible Situations
- Dissatisfaction due to subjective reasons (e.g., personal preferences or change of mind) is not eligible for refunds.
- Failure to provide required information or instructions to complete the order is not a valid reason for a refund.
4.2 Third-Party Payments
- We are not responsible for delays or issues caused by third-party payment processors. Refunds for such cases will be subject to their policies.
5. Customer Support
We encourage all clients to reach out to our support team for assistance before requesting a refund. Our team is dedicated to resolving any concerns and ensuring your satisfaction with our services.
For further questions or concerns about our refund policy, please contact us.
